Shipping & Returns
Decks ordered from Arcadia Playing Cards will ship from our partners, Gambler’s Warehouse in Texas. All tracking numbers will be sent to the email address you provide at checkout. The carrier used will either be the United States Postal Service or UPS, depending on your location.
Shipping time and rates
Gambler’s Warehouse usually ship the same day if the order is place 5:00 PM CDT (provided the product ordered is in stock). Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.
All shipping costs will be calculated when you enter your address at the checkout page. For orders shipped to other states or countries, Arcadia Playing Cards is not responsible for sales taxes or any other taxes caused by this.
Returns and exchanges
We will happily offer in-store credit for the exchange of any items, as long as they are still sealed in new condition. You can only exchange an item if it is purchased on www.arcadiaplayingcards.com during the last 30 days. Unfortunately, we do not offer refunds on opened or used items.
If you wish to refund an item, please contact us at firstname.lastname@example.org or by using the contact form.
Lost and stolen packages
Once orders have left Gambler’s Warehouse’s warehouse, Arcadia Playing Cards cannot be held accountable for lost, stolen, or misdelivered packages. If you’re having trouble tracking down a shipment please contact your local post office and/or parcel carrier. If we would send out a replacement, we reserve the right to mail it with any shipping method available.
Arcadia Playing Cards reserves the right to cancel any order. This is unlikely, but we can occasionally cancel an order due to a product being sold out or suspicion of fraud. We will contact you immediately if this is necessary.
If you believe you have received an incorrect item, please email us at email@example.com or use the contact form and provide us with an image of the item received and your order number. Do not open any items that you believe are incorrect. An opened item will be rejected for exchange or credit.
Sometimes damage will occur to items during shipment.. We apologize if this happens, but if it does, please let us know as soon as possible of the damage. Any damage claims must be submitted via email to firstname.lastname@example.org or via the contact form within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.
In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement or issuing a refund. Any claims made after 7 days from receiving the product will not be considered for reimbursement or replacement. Also, do not discard the damaged item. You may be asked to return the damaged item prior to receiving a replacement or reimbursement.