Privacy Policy

 

Privacy

Your privacy is important to us. This privacy policy describes the online information practices which we Arcadia Playing Cards ('we', 'our') employ in relation to the information which you, our customers ('you', 'your'), provide when using the www.arcadiaplayingcards.com site ('Website').

It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

Analytics

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

This website collects personal data to power Squarespace Analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

We may also collect technical information when you access and interact with the Website (see the section below on “How do we use cookies?”).

We do not collect data from people under the age of 16 and we will delete such data if we are informed we hold it.

How do we use cookies?

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Cookies may be used in the following ways:

The cookies we use are set out in the table below.

Functional and Required Cookies

Cookie Name Duration Purpose
Crumb Session Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browserinto taking unwanted action in an application when someone’s logged in.
RecentRedirect 30 minutes Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
CART 2 weeks Shows when a visitor adds a product to their cart
hasCart 2 weeks Tells Squarespace that the visitor has a cart
Locked Session Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
SiteUserInfo 3 years Identifies a visitor who logs into a customer account
SiteUserSecureAuthToken 3 years Authenticates a visitor who logs into a customer account
Commerce-checkout-state Session Stores state of checkout while the visitor is completing their order in PayPal
squarespace-popup-overlay Persistent Prevents the Promotional Pop-Up from displaying if a visitor dismisses it
squarespace-announcement-bar Persistent Prevents the Announcement Bar from displaying if a visitor dismisses it
Test Session Investigates if the browser supports cookies and prevents errors.


Analytics and Performance Cookies

Cookie Name Duration Purpose
ss_cid 2 years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr 2 years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit 30 minutes Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt 30 minutes Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit 2 years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cookieAllowed 30 days Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor data

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Information from other sources

We may receive personal information about you from various third parties that we work with in order to assist us with providing products to you, including:

  • delivery and address information from carriers who deliver products to you;

  • information on your account, payment and credit history, including information from credit bureaus and sources we use to process payments.

If you fail to provide information to us, we may be prevented from providing the products that you have purchased. For example, if you fail to provide us with your correct address, we might not be able to fulfill your delivery, or if you fail to provide us with your payment details then we will not be able to process payments for our products and can therefore not ship them to you.

How long we store data

Your personal data will be retained by us for as long as there remains a valid lawful basis for retaining it. We will keep data retention under regular review.

We only collect and store data if we need it, e.g for marketing purposes. If we no longer need this data, we will erase it.

Accounting information (such as invoices) will be retained for at least 2 years.

How we use personal information

We use your personal information for the following purposes:

  • to register you as a new customer;

  • to respond to your enquiries

  • to handle orders, deliver items and process payments;

  • to communicate with you about updates, orders, products, services and promotional offers;

  • to update our records and maintain any online account you may have with us;

  • for market research, reporting, analysis and modelling so as to improve the products and services we provide;

  • to enable third parties to carry out technical, logistical or other functions on our behalf.

If you wish to change how we use your data, please contact us at hello@arcadiaplayingcards.com or use the contact form. Please note that if you choose not to share your personal details with us, or refuse certain contact permissions, we might not be able to provide some of the services you’ve asked for.

Sharing your personal information?

We only share your personal information when it necessary to provide you with the products you purchase. This can be with our agents or third parties who we work with to fulfill your order.

Where we share your personal information with third parties who process your information on our behalf, they will only process your information on our instructions and we will remain responsible for ensuring that it is protected and processed lawfully.

Where we share your personal information with third parties who process it for their own purposes (such as government bodies), those third parties will have their own legal obligations to protect your information and you will have legal rights that you can enforce directly against them.

In some circumstances, you will receive notice before we share your personal information with third parties and you will have the opportunity to choose not to share your information. If you would like further information about the third parties with whom we share your personal information then please contact us at hello@arcadiaplayingcards.com or use the contact form.

International transfers

In some instances, we (or the third parties that we share your personal information with) may transfer, process, hold or allow access to your personal information outside the European Economic Area (“EEA”). Where this occurs, we will put adequate safeguards in place to ensure that your personal information is protected in a manner that is consistent with how it would be protected under EU data protection laws.

In most cases, the safeguards that we put in place will be either:

  • a decision by the European Commission that the country to which the data is being transferred provides an adequate level or protection; or

  • we will put in place a contract with the recipient of your personal information which contains the model clauses that have been approved by the European Commission.

If you would like further details in relation to the countries to which your personal information is currently transferred, and the safeguards that are in place in relation to the transfer, then please contact at hello@arcadiaplayingcards.com or use the contact form.

Third-Party Sites

Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, collected, or processed by them.

Contact

If you have any questions regarding this privacy policy, would like further details on any of the information contained in this notice, or to exercise any of your legal rights please contact us by email athello@arcadiaplayingcards.com or use the contact form.